Hero138 Terms & Conditions – Malaysia Betting Platform Usage Terms

Hero138 services are available only to individuals who meet the following eligibility criteria. By registering an account, you confirm that you satisfy all of these requirements:

• You are 18 years and above at the time of registration. hero138 does not permit minors to use our platform under any circumstances.
• You are an individual acting on your own behalf and not as an agent, representative, or trustee of any other party.
• You are in a location where online gambling is permitted under the local laws applicable to you.
• Your account has not previously been terminated by hero138 for a terms violation.
• You are depositing your own legally obtained funds, and not money derived from any illegal activity.

The registration process at hero138 is designed to be straightforward, but there are important requirements that every applicant must comply with:

• One account per individual: Each individual is permitted to hold only one active account at hero138. Registering duplicate or multiple accounts is strictly prohibited.
• Accurate information: You are required to provide your full name, phone number, email address, and other accurate, up-to-date information during registration. hero138 is not liable for any losses arising from inaccurate information provided.
• Secure password: You are solely responsible for maintaining the confidentiality of your hero138 account password. Do not share your password with anyone.
• Identity verification (KYC): hero138 reserves the right to request identity verification documents such as a national ID or passport at any time, particularly before processing withdrawals that exceed a specified amount.

Hero138 offers a range of local payment methods to facilitate financial transactions for Malaysian members. All supported methods are:

Deposit Terms: All deposits must be made using a payment method registered in the same member's name. hero138 does not accept third-party deposits. Any attempt to deposit funds on behalf of another person may result in account suspension.

Withdrawal Terms: The minimum withdrawal amount is RM 30. Withdrawals are processed only to the same bank account or eWallet used for the deposit. Standard processing time ranges from 15 minutes to 2 hours, depending on the selected method and transaction volume.

Hero138 reserves the right to suspend withdrawal processing if suspicious activity is detected, including transactions deemed to potentially involve fraud or money laundering. In such cases, additional verification will be required before the withdrawal is approved.

Hero138 offers members a variety of bonuses and promotions from time to time, including welcome bonuses, reload bonuses, cashback, and special slots promotions. All bonuses are subject to the following terms:

• Wagering requirements (rollover): All bonuses received must be rolled over the number of times specified in the relevant bonus terms before a withdrawal is permitted. The standard rollover requirement is between 5x and 20x, depending on the bonus type.
• One bonus per individual: Each promotion may only be claimed once per member, per IP address, and per device. Attempting to claim multiple bonuses through different accounts constitutes fraud and may result in account termination.
• Validity period: All bonuses have a clearly stated expiry period. Bonuses not used within the valid period will be automatically forfeited.
• Eligible games: Some bonuses are only applicable to specific games. For example, a slots bonus may not be valid for Sports Betting or table games.
• hero138's Rights: hero138 reserves the right to modify, suspend, or cancel any promotion at any time without prior notice if there is evidence of abuse.

All bets placed at hero138 — whether on Malaysia Super League football, EPL, BWF badminton, e-sports, slots, or Live Casino — are subject to the following general rules:

• Valid bets: A bet is only considered valid once it has been confirmed by the hero138 system and a bet slip has been generated. Unconfirmed bets will not be deemed valid.
• Minimum and maximum bet: Minimum and maximum bet limits are set for each game and market. These limits are subject to change based on current market conditions without prior notice.
• Live betting: For live Sports Betting, odds may change after you click the bet button. Our system will display the latest odds for your confirmation before the bet is finalized.
• Match cancellation: If a match is postponed or cancelled, the affected bets will generally be fully refunded. However, specific conditions may apply depending on the market type and game provider.
• System error: In the event of a technical error affecting the outcome of a bet, hero138 reserves the right to void the bets involved and refund the stake to the member's account.

For slots and casino games, outcomes are generated by an independently certified RNG and are entirely random. Previous game results have no bearing on future outcomes in any way.

Hero138 reserves the right to suspend or terminate any member's account without prior notice in the event of a terms violation. Reasons that may lead to such action include:

• Providing false information during registration or the KYC process.
• Owning more than one account (duplicate or multiple accounts).
• Bonus or promotion abuse, including collusion between players.
• Using automated software, bots, or other technical tools to gain an unfair advantage.
• Fraudulent activity, money laundering, or any other illegal activity.
• Disruption to platform operations or attempts to hack the system.

Members may also close their account upon request by contacting the hero138 support team. Any valid balance remaining in the account (after all wagering requirements have been met) will be returned to the original deposit method within 5 business days.

Hero138 strives to keep the platform running smoothly and without interruption, but we cannot guarantee this at all times. The following points should be noted:

• Hero138 is not liable for any service disruptions caused by factors beyond our control, including internet issues, third-party server failures, or natural disasters.
• Hero138 is not liable for any losses arising from a member's failure to read or understand the terms and conditions of any game or promotion.
• Hero138 makes no guarantee that members will win in any game. All wagers carry the risk of financial loss, and members are solely responsible for their own betting decisions.
• In the event of a dispute regarding a bet or payout, hero138's decision is final following a thorough internal investigation.

Hero138 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time without prior notice. Amendments take effect immediately upon being published on this page.

It is the member's responsibility to check this page regularly to stay informed of the latest applicable terms. The date of the most recent update is always displayed at the top of this page for your reference.

Your continued use of the hero138 platform following any amendments constitutes your acceptance of the revised terms. If you do not agree with the changes, please discontinue use of the platform and contact us to close your account.

These Terms and Conditions are governed by and interpreted in accordance with the laws applicable to the operation of the hero138 platform. Any dispute arising in connection with these terms or the use of our platform must first be addressed through hero138's internal resolution process before any legal action is pursued.

Members agree that any dispute that cannot be resolved internally will be referred to independent and neutral arbitration. The arbitration decision is final and binding on both parties.

Hero138 operates in accordance with international guidelines for responsible gambling operators, including strict anti-money laundering (AML) measures and know your customer (KYC) policies.

If you have any questions, concerns, or feedback regarding these Terms and Conditions, the hero138 team is here to help: