Hero138 FAQ – Complete Answers for Malaysia Members

The minimum age requirement to register and use the hero138 platform is 18 years old. This is an absolute requirement with no exceptions. hero138 performs age verification during the registration process and during KYC (Know Your Customer) checks. Any account found to belong to an underage individual will be terminated immediately and any remaining balance will be forfeited.

No. Each individual is only permitted to hold one active account only at hero138. Holding multiple or duplicate accounts violates hero138's Terms & Conditions and may result in the termination of all accounts and a full balance freeze without any compensation.

To change your hero138 account password: (1) Log in to your account, (2) Go to Account Settings, (3) Select "Change Password", (4) Enter your current password and new password, (5) Click save. If you have forgotten your password, use the "Forgot Password" on the login page and we will send a reset link to your phone number or email.

Some basic details such as your email address can be updated directly via Account Settings after logging in. For more sensitive changes like your phone number or name, you will need to contact the hero138 live chat support team with valid proof of identity for security verification.

To close your account, contact the hero138 support team via live chat and submit your request. Make sure you have withdrawn all eligible balances beforehand. Alternatively, if you are experiencing gambling-related issues, you may use the Self-Exclusion in your account settings to lock your account for the chosen period. Learn more on the Responsible Gaming.

Two-Factor Authentication (2FA) is an added security layer that requires an SMS OTP code in addition to your password when logging in. To enable it: (1) Log in to your hero138 account, (2) Go to Security Settings, (3) Toggle to enable 2FA via SMS. We strongly recommend all members enable this feature to protect their account from unauthorised access.

hero138 accepts all major Malaysian payment methods:

• E-Wallet: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay
• DuitNow: QR transfer or phone number
• FPX (Online Banking): Maybank2u, CIMB Clicks, Hong Leong Connect, RHB Now, Bank Islam, and more

All deposits are processed instantly and your hero138 account balance is updated within seconds.

• Minimum deposit: MYR 10 (subject to payment method)
• First deposit for the RM100 Bonus: minimum MYR 20
• Maximum daily deposit: depends on account level and payment method, typically up to RM 50,000 per day

To increase your deposit limit, contact the hero138 support team for a VIP account review.

Deposits via Touch 'n Go, GrabPay, DuitNow, and most e-wallets are processed instantly — typically within 5–30 seconds. Deposits via FPX (online banking) usually take 1–5 minutes. If your deposit has not been credited after 10 minutes, please contact live chat support with proof of transaction for immediate assistance.

To make a withdrawal: (1) Log in to your hero138 account, (2) Click Wallet → Withdrawal, (3) Select your withdrawal method (DuitNow, FPX, or e-wallet), (4) Enter the amount and your bank account/wallet details, (5) Confirm the request. Withdrawals are typically processed within 15–30 minutes for e-wallets and 1–3 hours for bank transfers.

• Minimum withdrawal: RM 30
• Maximum daily withdrawal: up to MYR 100,000 (subject to account tier)
• Maximum weekly withdrawal: up to RM 500,000 for VIP accounts

Make sure your bank account or e-wallet name matches the name registered at hero138 to avoid processing delays.

A withdrawal may be delayed for the following reasons:

• Bonus rollover requirements have not been met
• Bank account/e-wallet details do not match the hero138 account information
• Identity verification (KYC) not yet completed
• Routine security checks for high-value transactions
• Balance has not reached the minimum withdrawal threshold of RM 30

Contact the hero138 live chat support team with your transaction ID for further assistance.

hero138 does not charge any fees for both deposits and withdrawals. All transactions are free of charge on hero138's end. However, your payment service provider (such as your bank or e-wallet issuer) may apply a small fee in accordance with their own policies. Please check with your provider for more details.

No. All deposits and withdrawals must be made using an account registered in your own name. Using third-party accounts for transactions is strictly prohibited and may result in account suspension. This is an anti-money laundering policy that all hero138 members must comply with.

The RM100 Welcome Bonus is an exclusive reward for new hero138 members. Here's how it works: (1) Register a new account for free, (2) Make your first deposit of at least RM20, (3) The RM100 bonus will be automatically credited to your account within 5 minutes. This bonus is subject to an 8x rollover requirement before any withdrawal is permitted.

Rollover refers to the total wagering amount you must reach before a bonus can be withdrawn. For the RM100 Welcome Bonus with an 8x rollover: you are required to place a total of RM800 in bets (RM100 × 8) using the bonus funds before a withdrawal is permitted. You can track your rollover progress in the "My Bonus" after logging in to your hero138 account.

In addition to the RM100 Welcome Bonus, hero138 offers a range of exciting promotions:

• Reload Bonus: Up to 20% bonus on every subsequent deposit
• Weekly Cashback: Get back a portion of your weekly losses
• Referral Bonus: Earn rewards when your friends sign up and deposit
• Football Promotions: Special offers during EPL, Malaysia Super League, and major tournaments
• VIP Loyalty Programme: Reward points earned on every bet, redeemable as cash credits

Bonus validity periods vary by type: the RM100 Welcome Bonus must be used within 30 days from the date of credit. Reload bonuses are typically valid for 14 days. Special promotions may have different durations, which will be clearly stated in each promotion's terms. Expired bonuses will be automatically forfeited.

Yes, you may request to decline or cancel a bonus that has been credited before placing any bets using that bonus. Contact the hero138 live chat support team and state your request. However, if you have already placed bets using the bonus funds, cancellation may no longer be possible.

Possible reasons: (1) The first deposit was below the RM20 minimum, (2) This is not your first deposit (the bonus is only available on a new member's first deposit), (3) There is a system delay — please wait 5–10 minutes. If the bonus has still not been credited 10 minutes after making a first deposit of RM20 or more, please contact hero138 live chat support with proof of your deposit transaction.

hero138 offers more than 500 games covers a wide range of categories: video slots (from Pragmatic Play, PG Soft, Microgaming), live casino (baccarat, blackjack, roulette, dragon tiger), lottery, virtual sports, e-sports and Sports Betting. Our game library is updated monthly with new titles.

The most popular slots among hero138 Malaysia members include:

• Gates of Olympus (Pragmatic Play) – RTP 96.5%
• Sweet Bonanza (Pragmatic Play) – RTP 96.51%
• Mahjong Ways 2 (PG Soft) – hugely popular in Malaysia
• Starlight Princess (Pragmatic Play) – RTP 96.5%
• Wild West Gold (Pragmatic Play) – RTP 96.51%

All slots at hero138 use a Random Number Generator (RNG) that has been verified by independent testing bodies.

RTP (Return to Player) is the percentage of total wagered money that a game theoretically pays back to players over time. For example, a slot with 96% RTP means that for every RM100 wagered, an average of RM96 is returned to players in the long run. A higher RTP means statistically better odds. However, each spin is independent and short-term results cannot be predicted.

To play hero138 live casino: (1) Log in to your account, (2) Click the menu "Live Casino", (3) Choose your preferred game table (Baccarat, Blackjack, Roulette or Dragon Tiger), (4) Select your chip value, (5) Place your bet within the allotted time before the dealer closes betting. All hero138 live casino tables are hosted by real dealers, live 24 hours a day.

Yes. All slots and casino games on hero138 use Random Number Generator (RNG) which has been audited and certified by independent third parties. This ensures every game outcome is fully random and cannot be manipulated. Hero138 is committed to fair and transparent gameplay for all members.

Yes! Most slots at hero138 offer a Demo / Free Play which lets you try games without using real money. It's the best way to understand how a slot works before placing real bets. Look for the "Demo" or "Try for Free" button on the game page. Live casino games and Sports Betting are generally not available in demo mode.

A progressive jackpot is a prize pool that grows each time a player places a bet on the qualifying jackpot game. A small portion of every bet is added to the pool, causing it to grow until a player wins it. At hero138, progressive jackpots can reach hundreds of thousands of MYR. How to win: place bets on eligible jackpot games and your chance of winning is random — any spin could hit the jackpot!

hero138 offers betting across a wide range of sports and leagues:

• Football: Malaysia Super League, EPL (England), La Liga (Spain), Bundesliga, Serie A, Champions League, FA Cup Malaysia
• Badminton: Thomas Cup, Uber Cup, BWF World Tour
• E-Sports: DOTA2, CS:GO, Mobile Legends, League of Legends
• Other Sports: Basketball (NBA), Tennis, Formula 1, Boxing
• Virtual Sports: 24-hour simulated matches

hero138 offers a wide range of football betting markets:

• 1X2: Win/Draw/Lose
• Asian Handicap: Most popular in Malaysia
• Over/Under: Total goals over or under the set threshold
• Correct Score: Predict the exact final score
• Live (In-Play) Betting: In-play betting
• Parlay/Accumulator: Combine multiple matches for multiplied winnings

Asian Handicap (AH) gives one team a goal advantage or deficit. For example: Man United (-0.5) vs Chelsea (+0.5) — to win a bet on Man United, they must win by at least 1 goal. If Man United wins exactly 1-0, the Man United bet wins. Half-goal handicaps (0.25, 0.75) split the stake across two bets. Contact hero138 live chat for further guidance on reading odds.

In general, bets that have been accepted and confirmed cannot be cancelled. However, hero138 offers a "Cash Out" for certain betting markets, allowing you to withdraw part or all of your stake before the final result. The cash out feature is subject to availability and the value offered depends on current match conditions.

If a match is cancelled or postponed: (1) Bets will typically be cancelled and refunded in full to your account, (2) For parlay bets, cancelled matches are typically treated as "void" and excluded from the parlay, (3) If a match is replayed within 48 hours, the bet may remain valid. Full policy details are available in the hero138 Terms & Conditions.

Log in to your hero138 account and go to Account → Betting History. You can filter by date, bet type, sport, or status (win/loss/pending). Betting history is retained for a minimum of 90 days. If you require records beyond that period, contact hero138 support for a detailed report.

Yes. hero138 uses 256-bit SSL encryption to protect all communications and transactions. Your personal data is stored securely in accordance with international security standards. hero138 complies with Malaysia's Personal Data Protection Act (PDPA). Your password is stored in hashed form, unreadable by anyone — including our own staff.

Steps to secure your hero138 account:

• Activate Two-Factor Authentication (2FA) via SMS OTP
• Use a strong, unique password (one not used on any other platform)
• Never share your password with anyone, including family members
• Always log out after each session, especially on shared devices
• Make sure you are on the correct URL: hero138.ws
• Do not click on links from suspicious SMS or emails

hero138 does not sell or share members' personal data with third parties for marketing purposes. Your data is only shared where necessary to process transactions (for example, with payment providers) or when required by law. For full details, please refer to hero138 Privacy Policy.

The hero138 platform is fully optimised for mobile use through your phone's web browser. You can access all features, games, and services directly via Safari, Chrome, or Firefox on your iOS or Android device — no app download required. The experience is just as smooth as a native app.

If you are unable to access hero138, try the following steps:

• Check your internet connection
• Clear your browser cache and cookies
• Try a different web browser
• Try accessing via mobile data instead of WiFi
• Contact hero138 support at support@hero138.ws for the latest alternative link

Games may stop due to: (1) An unstable internet connection, (2) Browser cache that needs clearing, (3) An expired login session. Try refreshing the page — stakes involved in an interrupted round are usually refunded automatically. If your funds are not returned after 30 minutes, contact hero138 live chat support with the game details and time of the incident.

Log in to your hero138 account and go to Settings → Responsible Gaming. From there, you can set daily, weekly, or monthly deposit limits, loss limits, and session time limits. Changes that tighten your limits take effect immediately. To loosen limits, a 7-day waiting period applies as a safety measure. Learn more on the Responsible Gaming.

To apply for self-exclusion: (1) Contact the hero138 live chat support team, (2) State your self-exclusion request and preferred duration (6 months, 1 year, 5 years, or permanent), (3) The request will be processed within 24 hours. During the self-exclusion period, you will be unable to log in and all marketing communications will be stopped. hero138 will honour this request in full.

If you or someone you care about is struggling with gambling, please: (1) Contact the hero138 support team to activate self-control tools, (2) Seek help from a licensed counsellor or mental health professional in Malaysia, (3) Reach out to a counselling helpline operating in Malaysia. hero138 is committed to supporting members who need help. Read the full guide on the Responsible Gaming.